Last updated: 22 August 2026

Motley Pups Collection (“Motley Pups”, “MPC”, “we”, “us” or “our”) is a brand of The Motley Brand, a sole proprietorship operating in South Africa.

We respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what rights you have in relation to your personal information.

This Privacy Policy applies to information collected through www.themotleybrand.co.za, our online store, communications with us, orders placed with us, newsletter subscriptions, and other interactions with Motley Pups Collection.

We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable privacy and electronic communications legislation.

1. Who We Are

Motley Pups Collection is operated by:

The Motley Brand
Trading as Motley Pups Collection
Sole Proprietor
Centurion Home Studio
Centurion, Gauteng, South Africa

Email: daniele@themotleybrand.co.za
Telephone: 071 469 8092
Website: www.themotleybrand.co.za

For purposes of POPIA, The Motley Brand is the responsible party in relation to the personal information processed through our business.

Owner / Information Officer: The Owner / Information Officer Daniele West
Email: daniele@themotleybrand.co.za

2. What Personal Information We Collect

Depending on how you interact with us, we may collect some or all of the following information:

When you place an order

We may collect:

• Your name and surname;
• Email address;
• Telephone or mobile number;
• Billing and delivery address;
• Order details and products purchased;
• Personalisation information, such as pet names supplied for customised products;
• Delivery and collection information;
• Payment-related information necessary to process or verify your order;
• Communications between you and Motley Pups regarding your order.

When you contact us

If you contact us by email, telephone, WhatsApp, social media or another communication channel, we may retain the information you provide so that we can respond to your enquiry and maintain an appropriate record of our communication.

Newsletter and marketing information

If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may collect your:

• Name;
• Email address;
• Subscription preferences;
• Information relating to your interaction with our marketing communications.

Our newsletter and email marketing may be managed using Kit or another service provider we may use for this purpose in the future.

Website information

Our website may automatically collect limited technical information such as:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages visited;
• Approximate usage information;
• Referring website or source.

The exact information collected may depend on the WordPress, WooCommerce, hosting, security, payment and other services active on our website.

3. How We Use Your Personal Information

We may process your personal information for purposes including:

• Processing and fulfilling orders;
• Processing payments;
• Arranging delivery or collection;
• Creating personalised products;
• Communicating with you about your order;
• Responding to enquiries;
• Providing customer service;
• Processing returns, repairs, replacements or complaints;
• Maintaining business and transaction records;
• Sending marketing communications where permitted by law;
• Managing newsletter subscriptions;
• Improving our website, products and services;
• Maintaining website security and preventing fraud or misuse;
• Complying with legal, tax, accounting and regulatory obligations;
• Establishing, exercising or defending legal rights.

We will only collect and use information that is reasonably necessary for the purpose for which it is processed.

4. Lawful Processing

We process personal information in accordance with the conditions for lawful processing established by POPIA.

Depending on the circumstances, processing may be necessary because:

• You have requested a product or service from us;
• Processing is necessary to perform a transaction with you;
• You have given consent;
• Processing is necessary to comply with a legal obligation;
• Processing is necessary for legitimate business purposes, where permitted by law;
• Processing is necessary to protect our rights or those of another person.

POPIA requires personal information to be processed lawfully, reasonably and in a manner that does not unnecessarily infringe a person’s privacy.

5. Orders and Payments

Motley Pups uses WooCommerce to operate its online store.

Payments made through our website may be processed by PayFast. Payment information may therefore be processed directly by PayFast in accordance with its own privacy and security practices.

We do not intend to store complete payment card details on our own website.

We may retain transaction information necessary for accounting, order fulfilment, customer service, fraud prevention and legal compliance.

6. Delivery and Collection

We may share the information necessary to fulfil your order with our delivery provider, including The Courier Guy, where delivery is requested.

This may include your:

• Name;
• Telephone number;
• Delivery address;
• Order or delivery information.

For local collection, we may communicate collection arrangements directly with you.

Local collection is available from Centurion Rooihuiskraal. The collection address and arrangements may be provided after an order has been confirmed rather than being publicly displayed on the website.

7. Personalised Products

Some Motley Pups products can be personalised with information supplied by the customer, such as a pet’s name.

We process this information solely for the purpose of creating and supplying the requested product and managing the related order.

By submitting personalisation information, you confirm that you are authorised to provide that information to us for this purpose.

We reserve the right to decline a personalisation request that is unlawful, offensive, inappropriate or technically unsuitable.

8. Homemade Treats and Product Information

Where you provide information relating to your dog, such as a name or product preference, we use that information only where reasonably necessary to provide the requested product or service.

We do not require you to provide veterinary or medical information about your dog.

If you voluntarily provide such information to us, we will treat it responsibly and will not use it for unrelated purposes.

9. Direct Marketing

We may send marketing communications by email or other electronic means where permitted by law.

You may subscribe to our newsletter voluntarily through our website or other legitimate channels.

Where POPIA requires consent for electronic direct marketing, we will obtain that consent. POPIA also permits certain communications to existing customers concerning similar products or services, subject to the statutory requirements and the customer’s right to object.

Every marketing communication will provide an appropriate means of opting out or requesting that further marketing communications cease.

You may unsubscribe from marketing communications at any time.

Unsubscribing from marketing communications does not prevent us from sending essential transactional communications relating to an order you have placed.

10. Social Media

Motley Pups may operate social media accounts and may use social media platforms for marketing and communication.

If you communicate with us through a social media platform, that platform may independently process your personal information according to its own privacy policy.

We encourage you not to publish personal information, payment information, addresses or other sensitive information publicly on social media.

If we invite customers to submit photographs, reviews or other content for possible publication, we will only use such content in accordance with the permission or terms applicable to that submission.

11. Cookies

Our website may use cookies and similar technologies.

Cookies may be used for purposes such as:

• Enabling essential website functions;
• Remembering shopping-cart information;
• Maintaining website functionality;
• Improving website performance;
• Understanding how visitors use the website;
• Supporting security;
• Enabling third-party services where applicable.

Because website functionality and installed WordPress/WooCommerce extensions may change over time, the specific cookies used by our website may also change.

Where non-essential cookies or analytics technologies requiring consent are introduced, we will take reasonable steps to provide appropriate notice and obtain consent where required by applicable law.

12. Third-Party Service Providers

We may use trusted third-party service providers to operate Motley Pups, including providers involved in:

• Website hosting;
• WooCommerce and WordPress functionality;
• Payment processing;
• Email marketing;
• Newsletter distribution;
• Delivery and courier services;
• Website security;
• Analytics or website performance.

These providers may process personal information on our behalf where necessary to provide their services.

Where we engage an operator to process personal information on our behalf, we will take reasonable steps to require appropriate confidentiality and security measures consistent with POPIA.

13. Information Security

We take reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised access, unlawful processing, alteration, disclosure or destruction.

No online system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.

Where we become aware of a security compromise that triggers obligations under applicable law, we will take appropriate steps to investigate, contain and address the incident and notify affected parties and the Information Regulator where required.

14. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Certain records may need to be retained for accounting, tax, legal, regulatory or dispute-resolution purposes.

Information that is no longer required will be securely deleted, destroyed or de-identified where reasonably practicable.

15. Your Rights

Subject to applicable law, you may have the right to:

• Ask whether we hold personal information about you;
• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of information where there is no lawful reason for us to retain it;
• Object to certain processing;
• Withdraw consent where processing is based on consent;
• Object to direct marketing;
• Lodge a complaint regarding the processing of your personal information.

POPIA recognises rights relating to access, correction, deletion, objection and the withdrawal of consent, subject to the requirements and limitations of the Act.

To exercise a privacy right, contact:

Owner / Information Officer
Email: daniele@themotleybrand.co.za
Telephone: 071 469 8092

We may need to verify your identity before processing certain requests.

16. Complaints

If you believe that we have processed your personal information unlawfully, please contact us first so that we have an opportunity to investigate and resolve the matter.

You also have the right to lodge a complaint with the Information Regulator of South Africa where applicable.

The Information Regulator administers POPIA and provides mechanisms for complaints and requests relating to personal information.

17. Children’s Information

Our website and products are not specifically directed at children.

We do not knowingly seek to collect personal information from children without the involvement or consent of a competent person where such consent is required by law.

If you believe that a child has provided personal information to us unlawfully, please contact us so that we can investigate and take appropriate action.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or applicable legislation.

The updated version will be published on this page with a revised “Last updated” date.

19. Contact Us

If you have any questions about this Privacy Policy or how Motley Pups handles personal information, please contact:

The Motley Brand
Trading as: Motley Pups Collection
Owner / Information Officer: The Owner / Information Officer
Email: daniele@themotleybrand.co.za
Telephone: 071 469 8092
Website: www.themotleybrand.co.za
Location: Centurion, Gauteng, South Africa

Last updated: 22 August 2026